Shipping and Refund Policy

Shipping is free on every GR Bell Only and Anti-Dragging Set order, anywhere in the Philippines.

Each GR Clutch Bell is grooved in-house on our own machine. Orders are delivered within 5–7 business days after your order is confirmed, depending on your location. We’ll send your tracking details once your parcel is on its way.

COD is available nationwide. Please have the exact amount ready and make sure someone can receive the parcel. You can also pay ahead online through PayMongo by card, e-wallet, QR Ph, BillEase or online banking.

Please double-check your name, address, mobile number and scooter model before you check out. If the courier can’t reach you and the parcel is returned to us, we’ll message you to arrange re-delivery.

Please take a video before and while you open your parcel. One continuous video, with no cuts or pauses, should show:

1. The sealed parcel, its shipping label and your order details
2. The parcel being opened
3. The GR Clutch Bell (and Pulley Set, for Anti-Dragging Set orders), clearly showing its condition and any damage

Keep the video until you’ve installed the part and are happy with it. If anything is wrong, this is the video you’ll send us. It’s the fastest way for us to approve your claim and send a replacement or refund.

We stand behind every GR Performance product we make. If your GR Clutch Bell with Groove doesn’t meet your expectations, simply reach out to our team. We’ll help make it right with a replacement, an exchange, or your money back.

1. Message us at 0960 298 0509 or our Facebook page within 7 days of delivery.
2. Send your order number, your scooter model, and your unboxing video. For issues after installation, add photos or a short video of the part and the issue. Claims with a complete unboxing video are processed first. If you don’t have one, send clear photos of the parcel, label and part instead, and we’ll review your claim using those and our courier records.
3. We’ll reply with the next steps: a replacement, a return to us, or a visit to one of our 3 branches.
4. Once we receive the returned part, we send your replacement or refund.

Online payments are refunded through PayMongo to the same card, e-wallet or bank account you used. BillEase orders are refunded through BillEase. COD orders are refunded by GCash, Maya or bank transfer. Refunds are sent within 5–7 business days after your claim is approved. Because shipping is free, you get the full product price back.

• Damage from incorrect installation, crashes, or re-cutting or modifying the part.
• Problems caused by other worn CVT parts.
• Normal wear from riding.

Nothing in this policy limits your rights under the Consumer Act (RA 7394) or the Internet Transactions Act (RA 11967). A defective product can always be returned.

You can cancel free of charge any time before your order ships. Prepaid orders cancelled before shipping are refunded in full. Once your order has been handed to the courier, it can no longer be cancelled, and COD parcels should not be refused on delivery. If there’s a problem with your item after it arrives, our 100% Money Back Guarantee and the claim steps above still apply.

We answer every message. Reach us at 0960 298 0509 or on Facebook (D’Scoot Garage by Kuya Egay), or drop by our San Juan, Valenzuela or Santa Cruz, Laguna branch, Monday to Saturday, 8:00 AM – 6:00 PM.